Rather than using a hand-held mouse for pointing on the desktop, most laptop users use a touchpad or trackpad for pointing and scrolling on the screen.
So, if the scroll touchpad stops working, most people don’t have other choices to use for navigating on their laptops. As such, the laptop has become obsolete.
It’s genuinely an annoying experience but not as it seems if you have the suitable troubleshooting methods to tackle it. If you hope to fix your ASUS Scroll Touchpad that stops working, this article is for you.
We’ve curated below proven solutions to tackle this problem and bring your ASUS scroll touchpad to working well again. Continue reading to find the answer to your ASUS scroll touchpad.
ASUS Scroll Touchpad Not Working: Possible Causes
When your ASUS scroll touchpad stops working, certain factors immediately come to mind. Below are some common causes of this problem:
- Touchpad is disabled
- Malicious software
- Outdated touchpad driver
- Minor glitches or malfunctions
ASUS Scroll Touchpad Not Working: How To Fix
The methods discussed below will fix your ASUS scroll Touchpad without much hassle. Ensure you follow all the procedures accordingly till one fixes your scroll touchpad.
However, before delving into the methods, ensure you enable scrolling in the driver settings. Follow this simple method to do this:
- Click the Windows button at the bottom left corner of the screen
- In the search bar, type Mouse and click Enter to go to Mouse Settings.
- Select Mouse Settings and choose the Device Settings option
- Select Settings and search Scrolling in the sidebar
- Tick the boxes for horizontal and vertical scrolling
- Ensure you enable this feature from the driver settings
If you’ve correctly done that, now continue reading for more troubleshooting tips.
2. Restart/Reboot Your Laptop
A simple reboot is often known for fixing trivial and straightforward issues on the laptop, especially when other methods don’t work. When you reboot your PC, it starts afresh and cleans minor bugs or glitches hindering specific aspects of the laptop. Therefore:
- Click on the Windows key
- Find the power button and click on the Restart option.
If, after the restart, your scroll touchpad still doesn’t work, try to start your PC in safe boot/safe mode. Obey the instructions below to put your laptop in Safe Mode:
- Click on Windows + R keys to open the Run dialog. You can also search for Run in the search bar
- Type in msconfig in the dialog and click on Enter
- From the boot options, open the Boot tab
- Search for the Safe Mode option and press OK to effect the changes
3. Change Pointer Scheme
Simply adjusting the pointer scheme of your laptop touchpad in the settings can also resolve the problem affecting the touchpad. Obey the steps provided below to change the pointer scheme:
- Go to the windows search bar and search for main.cpl
- From the results, select main.cpl
- Then, switch to the Pointer tab
- Click on the scheme you want and choose to apply
- Select Okay and return to Home
4. Update Touchpad Driver
If your scroll touchpad isn’t working, the touchpad driver might be the problem. Running an outdated or corrupted driver can affect the scroller on the touchpad. You can fix this problem by installing the latest touchpad driver on your PC. Follow the below steps thoroughly to update the touchpad driver:
- Press Windows key + X
- Click on Device Manager from the option
- Expand Mice and other pointing device options
- Locate the touchpad device tab and click it
- Select the Update Driver option
- Follow the on-screen prompts to update the touchpad driver successfully
However, if you have the latest version of the touchpad driver already, you should reinstall it because it might be corrupted, thus affecting the scroll touchpad. You will need to uninstall the driver first before you can reinstall it again. Follow the process below:
- Press the Windows + R keys to launch the run application
- Search for the Control panel and press Enter to select the menu
- Navigate to Device Manager from the settings menu
- Please search for the driver and right-click on it to uninstall
- Press Yes to confirm
- Windows will uninstall the drivers and automatically reinstall the default driver when rebooting the laptop.
- Retry the scroll touchpad to check if it’s working.
5. Roll Back Touchpad Driver Update
If you updated the touchpad driver or other settings on your laptop before your scroll touchpad stopped working, then it could be the reason. Sometimes, updated drivers can cause conflict and start needless troubles because they are incompatible with the system.
To solve this problem, the best diagnosis is to do a rollback of the driver. Rolling back the update means you return it to the previous version to fix the problem. You can roll back your device driver as follows:
- Press Windows + R keys
- From the Run dialog, search for the Control Panel and click Enter
- Go to Device Manager and search for the Touchpad driver or Mouse driver
- Right-click on the Touchpad driver to view more options
- Select Properties and go to the Driver tab
- Click on Roll back the device driver from the Driver tab
- Follow other on-screen prompts to complete the process
- Restart your laptop to check if the issue is fixed.
6. Adjust Mouse Pointer Settings
This method might seem old or weird. However, it has recorded many successes in fixing the scroll touchpad in ASUS laptops. You can diagnose your touchpad/trackpad scrolling by adjusting the mouse pointer. Follow the simple steps below to fix that:
- From the Settings Menu, Navigate to the Control Panel
- Go to Device Settings and locate Mouse Settings
- Open the Mouse Settings tab
- Click on the Pointers window
- Choose a New pointer and select Apply
- Now reboot the laptop. Ensure you check if the scroll touchpad works or not.
7. Contact Manufacturers Support
One of the methods and tips above should fix the scroll touchpad on your ASUS laptop. If the problem remains after trying all the methods, do not forget to contact your manufacturer support for more in-depth diagnosis and information.