If your J5create Docking Station can’t detect the monitor, you’ve come to the right place. It’s not a severe problem, provided you apply the appropriate troubleshooting steps.
This article will explain every proven method that can fix your Docking Station problem so you can enjoy the features it can offer.
J5create Docking Station Not Detecting Monitor: Possible Causes
Your J5create Docking Station is not detecting monitors because of hardware and software issues. Below are all the factors that might be affecting the functionality of your docking station:
- Glitch or Malfunctions
- Hardware malfunctions
- Faulty connections
- Outdated Docking Station driver
- Incompatible settings configuration
- Outdated computer graphics card
J5create Docking Station Not Detecting Monitor: How To Fix
The correct troubleshooting method will fix your J5create docking station. Most times, it’s the basic thing preventing it from detecting your monitor. It’s essential to tackle some preliminary aspects that could be hindering your Docking Station functionality.
Therefore, before we start digging into the complex technical troubleshooting methods, follow these simple steps below to check if you’ve done the basics:
- Ensure you’ve connected your monitor to a power source and turned it on.
- Ensure there are no curls, bends, or twists in the cables you used for the connection. You should straighten any bends or replace the cables.
- Ensure the cables are connected firmly on both ends. You can disconnect the cables for some minutes before reconnecting them.
- Inspect your signal cable for physical faults or damages. You can also check the HDMI or Display port for damages or issues. If there’s any, replace the broken part accordingly.
- Detach the docking port and connect to a different port if your computer has multiple ports available.
- Select Action Center at the bottom right of the screen. Select Project and click on either Extend or Duplicate.
If you have tried all the above steps and the problem persists, move on to more troubleshooting steps.
1. Restart Your Devices
Since the problem persists, you need to restart your devices: The docking station, PC, and monitor. A system reboot is known to resolve minor glitches causing incompatibility. When you restart your devices, a new user session can fix the issue and make your Docking station detect the monitor. Therefore:
- Switch off your devices
- Unplug the power cord from the power source
- Detach AC Adapter from your laptop or PC
- Disconnect the Docking Station from the PC and unplug the monitor from it
- Press the Docking Station power button for about 10 seconds to reset it
- Switch on the Docking Station and connect it to your PC
- Power on the other devices too, and connect them correctly.
Your Docking Station should detect the monitor now. If it doesn’t, continue reading
2. Run Hardware And Devices Troubleshooter
When you run windows troubleshooting on your computer, it checks for recurring issues and resolves them. It also ensures new hardware or devices are correctly installed on the computer. If your Docking Station doesn’t have an external monitor, then run the Windows troubleshooter as follows:
- Right-click on the Start Menu and select Control Panel
- Navigate to the View option on the top right corner
- Select the drop-down menu and choose large icons
- Select Troubleshooting and press the “View all” option on the left pane
- Select Hardware and Devices
- Then click “Run the troubleshooting.”
After the process is completed, your Docking Station should detect the monitor.
3. Check the Display settings
If your Docking Station is yet to detect the monitor, maybe there’s an incorrect Display setting on your laptop. You should check the display settings so you can modify them accordingly. Follow the steps below to alter your computer display settings:
- Go to the Start Menu and click on Search Bar
- Type in Display Settings and search for it
- Choose the top result and select it
- From the menu, click on the Multiple Displays option
- Select Detect option and choose the correct source on your monitor controls label
Try the connection again and check if your Docking Station can now detect the monitor.
4. Install The Latest Docking Station Drivers
Like every other technological hardware, Your Docking Station requires the latest driver version to perform efficiently. The driver will ensure your docking station communicates with the computer and the operating system.
So if your docking station is not responsive and won’t recognize the monitor, you should install the newer driver version. Docking station drivers are always available on the manufacturer’s website for download. Follow the instructions below to download the latest driver version on your J5create docking station:
- Jump to J5Create Driver’s official download page.
- Search for the Docking Station model in the search bar.
- Select the Download button next to the driver you want to download
- Let the download process run automatically. Upon completion, please open the file and follow the on-screen instruction to install it.
5. Update Computer Display Adapter Driver
Not only your Docking Station but your laptop or PC also needs the latest graphics driver to perform efficiently. If you’re running an outdated version of the display adapter drivers, your docking station might not detect the second monitor.
However, before then, you should ensure all pending windows and third-party updates are installed so everything can be in order. Therefore:
- Go to the Start Menu and Click On Settings
- Click on Updates & Security
- Select Windows Update and Download and Install and pending Windows updates.
After the download is complete, you can now install the display adapter driver as follow:
- Search for Device Manager in the Windows search bar
- From the option, expand the Display adapters section.
- You will see your graphics card depending on the one on your computer
- Right-click on the available one and select Update Driver
- Select the Search Automatically for Driver option
Windows will automatically search for pending driver updates and install them accordingly. Ensure you repeat the process for other devices under the Display Adapters section
When you successfully install all the updates, reboot your computer so the changes can take effect and improve your Docking Station’s working condition.
6. Rollback Graphics Driver
This option is available if you’ve recently updated the graphics driver on your computer before you notice the detection problem. Even though newer updates offer bug fixes and improved performance, installing glitchy or bad graphics updates can seriously affect the system’s display functions.
So you can roll back the driver’s update to see if the problem will be resolved. You can rollback your graphics driver as follows:
- Search for Device Manager in the search bar.
- From the options display, right-click on your system display adapter
- Select properties and open the Driver tab
- Select the rollback driver option.
- Follow on-screen instructions to complete the process.
If you can’t select the rollback driver option, download and install the older graphics driver to perform the rollback manually.
This rollback should fix the display settings, and the Docking station should detect the monitor.
7. Contact Manufacturer Support
If none of the above methods resolve the detection problem on your Docking Station, consider contacting your manufacturer support for more diagnosis.